General Issues (with conversion)

  1. I have setup email forwarding to another account, will that continue to work?
  2. If I am using a "vacation auto-responder" will that continue to work?
  3. What approach should I take if I want to be "aggressive" about filtering Spam?
  4. What approach should I take if I am want to make sure as little "legitimate" email is filtered as possible?
  5. How do I view the "SpamFolder" that suspected junk email is being filtered to?
  6. Will messages in my "SpamFolder" be deleted by the filter after a period of time has passed?

Spam Filter settings

  1. If I added rules on the webmail system will they be moved over to the new system?
  2. How can I "whitelist/blacklist" an email address?
  3. Why does the spam show as being quarantined?
  4. What are the differences between spam filtering levels?
  5. Do I get a spam report with this new spam filter?

Changing Spam Filters

  1. If I change my mind on how my filters are set up can I change them?
  2. What do the different filter actions do

 


General Issues

1. I have setup email forwarding to another account, will that continue to work?

If you were using the old Spam Filter your existing email forwarding setup will be carried over to the new system in our conversion.

If you would like to set up email forwarding you will need to log into https://webmail.myfmtc.com/pronto/ and click "Preferences" at the top of the page. From here, click "Mail Control" on the left and select the "Redirect All Mail To" tab. Here you can Enable the forward and then enter the email address you would like to forward to in the field provided. Be sure to click "Save" to save your settings.
Back To Top

 

2. If I am using a "vacation auto-responder" will that continue to work?

"Vacation auto-responder" functionality will unaffected by the conversion.

If you would like to set up a new vacation message, simply log into https://webmail.myfmtc.com/pronto/ and click "Preferences" at the top of the page. Select "Mail Control" on the left. You should be on the "Vacation Message" tab. Here you can enable the Vacation Message and add in what you would like to say in the field provided. Be sure to click "Save" to save your settings.

Beware, this is a tool that can be abused by people sending spam. Automatically sending a message upon receipt of an email can alert the junk mail sender that your account is active.
Back To Top

 

3. What approach should I take if I want to be "aggressive" about filtering Spam?

The system flags messages that have suspicious content and sorts them into one of the danger zones based on the potential harm they could cause to you, or your computer. In increasing danger, mail is classified into the following zones:


Green Zone: Junk, including unsolicited advertising
Yellow Zone: Suspicious, including blank, forged, foreign, and those with certain attachments
Red Zone: Potentially dangerous, including phishing emails, viruses, and adult content

Depending on how aggressively you'd like to filter your email email, you can configure each of the filtering categories to block the messages (delete them immediately), quarantine the messages for review, forward the messages to your mailbox with a tag added to the subject line, or allow the messages to pass directly to your mailbox without a tag.

In addition specific emails, domains or IP addresses which you do not want to receive email from can be added to your "Enemies" list (also known as a blacklist), you can add people to this by selecting the Policies tab. Scroll down to the Enemies section and enter the email address, domain, IP address, or other identifying information for those you'd like to block.
Back To Top

 

4. What approach should I take if I want to make sure the smallest amount of "legitimate" email is filtered?

Very few legitimate emails should be flagged as spam, however if one does get flagged you can remove it by logging into the http://spam.myfmtc.com/console, selecting the message you want to release from the Quarantine tab and clicking on the Release Email icon. You can also choose to add this person to your "Friends" list (also called a white list).

Mail from anyone in your Friends list will be exempt from filtering, you can add people to this by selecting the Policies tab. Scroll down to the Friends section and enter the email address, domain, IP address, or other identifying information to the list, all future email from this source will be delivered to your inbox.
Back To Top

 

5. How do I view the "SpamFolder" that suspected junk email is being filtered to?

To view the "SpamFolder" log into http://spam.myfmtc.com/console. Click on the Quarantine tab and you will see a list of all messages currently being held by the server.

Very few legitimate emails should be flagged as spam, however if one does get flagged you can remove it by logging into https://spam.myfmtc.com/console, selecting the message you want to release from the Quarantine tab and clicking on the Release Email icon.
Back To Top

6. Will messages in my "SpamFolder" be deleted by the filter after a period of time has passed?

With our new spamfiltering solution junk mail will no longer be stored on in webmail, and will no longer be counted against your mail quota. However, spam email that has been left in the spam filter for more than 35 days will be removed.

It is still important to check the messages in your SpamFolder regularly to ensure that messages you wish to keep have not been inadvertantly been blocked..
Back To Top

 


Spam Filter settings

1. If I added rules on the webmail system will they be moved over to the new system?

Any Rules existing in webmail, that are related to spam prior to the switch will not be transferable as we are switching to an entirely new spamfilter interface. The rules relating to webmail will stay the way they are. More information about setting up rules in webmail can be found here.
Back To Top


2. How can I "whitelist/blacklist" an email address?

Whitelist/Friend
The Friends Whitelist contains email addresses and domains of those individuals and organizations that you trust.

To add an email address to the Friends Whitelist take the following steps:

  • Click on the Policies tab.

  • In the text box in the Friends area, enter the email address, domain name, or IP address to add to the Friends list.

    1. Click + (the plus sign) button to add it to the Friends list.

      Blacklist/Enemy
      If you have a legitimate sender that you do not want to receive further email from, you can add an email address or domain to the Enemies blacklist.

    2. From the Personal Dashboard, select the Policies tab.

    3. Scroll down to the Enemies section and enter the email address, domain, IP address, IP address / mask, or country code.

    Back To Top



  • 3. Why does the spam show as being quarantined?

    This is done to give you the option to look at the messages before deleting them or delivering them to your inbox.
    Back To Top



    4. What are the differences between spam filtering levels?

    Red flagged emails are:

    1. Spam emails: emails that somebody sends you unsolicited and are bulk messages.

    2. Viruses: harmful software that can damage your computer.

    3. Phishing emails: emails that people send you to attempt getting sensitive information such as usernames, passwords and credit card information by posing as a trustworthy source.

    4. Adult content.

    Yellow flagged emails are:

    1. Blank emails: spammers send these blanks messages to verify recipient addresses

    2. Forged emails: a forged email is a message that was not sent from the domain in the ?From? field of

    3. Foreign languages: depending upon the settings applied by your email administrator, you may have the option to block email that contains foreign characters. A lot of spam is sent using Russian (Cyrillic), Chinese, Korean, and Japanese non-English character sets. If you normally receive email in these languages, you can configure your settings so that these messages will be sent to your inbox. the message. These messages are often from phishing or other potentially dangerous sources.


    Green flagged emails are:

    Junk email is unwanted marketing material, advertisements, sales pitches, and product descriptions.
    Back To Top



    5. Do I get a spam report with this new spam filter?

    Yes it is called the Spam Digest and has two main functions.

    It provides a:

    1. List of your quarantined email identified as spam, junk, phishing, or containing a virus or other dangerous content since the last digest.

    2. Entryway to your personal dashboard where you can manage your account and customize your digest. You can review quarantined messages and release them if needed.

    You can choose how often you want to have your spam report delivered, never, daily, weekly or monthly.
    You can also choose how you want to format your spamreport.
    And what zones you want to receive in your spamreport
    Back To Top



    Changing Spam Filters

    1. If I change my mind on how my filters are set up can I change them?

    Absolutely! At any time you can log back into the system to make changes. Simply point your web browser to https://spam.myfmtc.com/console and click on the Settings tab if you wish to make changes to your Spam Reporting. You can also click on the Policies Tab to change how each zone filters messages or edit your Friend/Enemy lists.
    Back To Top

     

    2. What do the different filter actions do?

    The filter Actions tell the spamfilter what to do with each message that it thinks is spam, viral, fraudulant, adult, phishing or junk.

    • Allow, lets any messages in the selected catagory go through. For example if you selected Allow under the Junk section. It would allow any emails the spamfilter though were classified as "Junk" to pass to your inbox.

    • Quarantine, sends any email in the selected catagory that is thinks qualifies as spam to the Quarantine section in the spamfilter.

    • Markup, adds a line of text of your choosing to the begining of the subject line for the section it's selected for. This option is used if you wish to setup rules in your email program to have them delivered and grab these messages and put them in a folder in your email.

    • Block, any messages in the section set for block will delete any emails that are clasified by that section. For example any emails with a virus detected in them are automaticly deleted since that section is set to Block.
    Back To Top